Privacy Policy

Who this policy covers

DetailProQuote is quoting and lead-management software for detailing businesses. This policy explains how we handle three different kinds of information: details about the business owner who holds the account, information that business enters about its own customers, and quote requests submitted by members of the public through that business's quote form.

Information a detailing business stores about its own customers belongs to that business. We hold it on their behalf so the software can work; we do not own it, sell it, or use it for our own marketing.

Information we collect

Account information. Your email address, owner name, business name, business contact details, website, address, service area, logo, brand colour and currency, plus the services, vehicle-size adjustments, condition amounts and add-on prices you configure.

Quote requests. When someone fills in a business's quote form we collect their name, email address, phone number, vehicle year, make, model and type, the service and add-ons chosen, the vehicle condition answers and any notes they write. The resulting quote records, amounts, statuses and follow-up reminders are stored with the business that owns the form.

Security and abuse-prevention records. Public quote forms and quote pages are rate limited. To do that we store a one-way hashed value derived from the visitor's IP address and browser user-agent, together with a timestamp. We do not store the raw IP address alongside the quote request.

Billing information. If you subscribe to a paid plan we store the identifiers our payment provider gives us — a customer reference, a subscription reference, the plan and price selected, the subscription status, the renewal date and whether a cancellation is scheduled. Card numbers are entered directly with the payment provider and never reach our systems.

Support messages. The Support page opens your own email program, so support messages arrive as ordinary email in our inbox. We do not operate a support form that stores messages in the product.

We do not run advertising trackers or a third-party web analytics product on this site. Technical error reports generated by the app may be recorded so we can diagnose faults.

Why we collect it and how it is used

Account and pricing information is used to run your workspace and calculate suggested quote amounts from the rules you set. Quote requests and quote records are used to show you your leads, produce the customer-facing quote page and track follow-ups. Security records are used to stop spam and abuse of public forms. Billing identifiers are used to know which plan an account is on and to show your renewal and payment status. Support messages are used to answer you.

We do not sell personal information, and we do not use your customers' details to market anything to them.

Service providers we use

Lovable Cloud (built on Supabase) hosts our database, sign-in system and file storage, including uploaded logos.

Lovable hosts and serves the website and application.

Stripe processes subscription payments for DetailProQuote plans and provides the billing portal where you can change your card, view invoices or cancel. Stripe handles your card details under its own privacy terms.

Stripe is used only for DetailProQuote subscription payments. It is not used to take payment from your own detailing customers — DetailProQuote does not process detailing-job payments.

Keeping accounts separate

Each business's records are isolated at the database level by row-level access rules. One account cannot read another account's customers, quotes, pricing or account information. Customer-facing quote pages are reachable only through a long, unguessable link.

Storage and security

Data is stored with the providers named above and is protected by authentication and row-level access rules. Credentials for third-party services are held as server-side environment variables and are never exposed in the browser. No system can be guaranteed completely secure, and we do not claim otherwise.

How long we keep information

Account records, customer records and quote records are kept for as long as the account exists, so that a business keeps its own history. We have not set fixed automatic deletion periods. If a trial or subscription ends, records are retained rather than deleted, and nothing is erased automatically for non-payment. If you ask us to delete your account and its records, we will do so.

Your choices and requests

You can view and change your profile, business details, pricing, customers and quotes from your dashboard at any time. There is no automated one-click export or automated account-deletion button today; to request a copy of your data or deletion of your account, email us and we will handle it manually.

If you submitted a quote request to a detailing business and want your details changed or removed, contact that business directly — they control those records. You can also email us and we will pass your request on.

Changes to this policy

If we change how information is handled, we will update this page and the date shown at the top.

Contact

Current contact options for questions or requests about this policy are listed on our Support page.